Self Storage Twickenham Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Twickenham provides storage and related services, including support for customers using removal and transport companies. By placing a booking, accessing a storage unit, or using any related services, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumers and business customers. If you are a business customer, you confirm that you have authority to bind the business on whose behalf you use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer or you means the person or business entering into an agreement for storage or related services with us.
Facility means any self storage premises operated by Self Storage Twickenham.
Unit means any storage unit, container, room, or space allocated to you at the Facility.
Services means storage services and any related services, including but not limited to assistance with loading or unloading, accepting deliveries, and coordination with removal companies or transport providers.
Agreement means the contract between you and Self Storage Twickenham incorporating these Terms and Conditions and any additional written terms we provide to you at the time of booking.
2. Booking Process
2.1 You may request a booking for a Unit or related services via our website, in person, or through another contact method we make available. All bookings are subject to availability and our acceptance.
2.2 When you make a booking request, you must provide accurate and complete information, including your full name, address, and, for businesses, the registered name and address of the company. You must notify us of any changes to your details during the term of the Agreement.
2.3 A booking is not confirmed until we issue a booking confirmation and, where applicable, receive any initial payment or deposit required. We reserve the right to refuse any booking request at our discretion.
2.4 If you intend to use a removal or transport company to move items into or out of the Facility, you are responsible for making all necessary arrangements directly with that company. You must ensure the removal company is aware of our opening hours, facility rules, and any security procedures. We may require the names or vehicle details of any removal company you authorise to act on your behalf.
2.5 We are not a party to any contract between you and a removal or transport company. Any such third party remains your contractor, and you remain responsible for their conduct at the Facility, subject to these Terms and Conditions.
3. Access, Security, and Use of the Unit
3.1 Once your booking is confirmed and any applicable payments are made, we will specify the Unit allocated to you and provide access details. You must keep all access codes, keys, and similar information secure and not share them except with persons you have authorised to access the Unit on your behalf.
3.2 You are responsible for ensuring that any authorised persons, including staff of a removal company, comply with these Terms and Conditions and all Facility rules notified to you. You are liable for any acts or omissions of such authorised persons as if they were your own.
3.3 You must not store in the Unit any items that are illegal, dangerous, explosive, flammable, toxic, perishable, or otherwise unsuitable for storage, including but not limited to firearms, ammunition, gas cylinders, chemicals, waste, live animals, plants, foodstuffs likely to perish or attract vermin, or any item that may cause nuisance or damage.
3.4 You must keep the Unit clean and in good condition. You must not drill into, alter, or damage the structure, fixtures, or fittings of the Unit or the Facility. If you or your contractors cause any damage, you must pay for all repair or replacement costs on demand.
3.5 You must not use the Unit as a place of residence, office, workshop, or for any trade or business activity that involves regular attendance by staff or customers. The Unit is for storage only.
4. Payments and Charges
4.1 Storage fees and any other charges will be set out in our price list or in your booking confirmation. Fees may be quoted on a weekly or monthly basis and are payable in advance unless we agree otherwise in writing.
4.2 You agree to pay all fees by the due date using one of the payment methods we accept. If we offer recurring payment options, you authorise us to collect fees automatically from your chosen payment method.
4.3 We may require a security deposit at the start of the Agreement. The deposit is held as security for your performance of your obligations and may be used to cover unpaid fees, damage, cleaning, disposal of goods, or other sums owed. Any remaining balance will be returned to you after the end of the Agreement once all obligations are satisfied.
4.4 If you fail to make any payment on the due date, we may charge interest on the overdue sum at the statutory rate from the due date until payment is made. We may also charge administrative fees associated with late payment reminders or recovery actions.
4.5 We reserve the right to review and change our fees from time to time. If we increase the fee for your existing storage, we will give you reasonable prior notice. If you do not agree to the new fee, you may terminate the Agreement before the change takes effect, subject to the notice provisions below.
5. Cancellations and Termination
5.1 You may cancel a booking before the start date specified in your confirmation by giving us notice. Where required by law, you may also have a statutory cooling-off period if you are a consumer and have made a distance or off-premises contract.
5.2 We may specify in your booking confirmation any non-refundable fees or cancellation charges that apply if you cancel within a certain period before the start date. By confirming your booking, you agree to these charges.
5.3 After the start date, you may terminate the Agreement by giving us the minimum notice specified in your booking confirmation or, if none is specified, by giving at least 14 days written notice. Rent and charges will continue to accrue until the end of the notice period and until you have vacated the Unit, removed all items, and returned any keys or access devices.
5.4 We may terminate the Agreement by giving you reasonable written notice, or immediately in the following circumstances.
a You are in serious or persistent breach of these Terms and Conditions.
b You fail to pay any fees or charges when due and do not remedy this within a reasonable period after receiving notice.
c Your conduct, or the conduct of any person authorised by you, creates a risk to safety, security, or the proper operation of the Facility.
5.5 Upon termination for any reason, you must remove all items from the Unit, leave it clean and in good condition, and return all keys or access devices. If you do not do so, we may enter the Unit, remove your items, and charge you for any costs incurred, including cleaning, disposal, and storage elsewhere.
6. Liability and Insurance
6.1 You acknowledge that we do not insure your stored goods and that our fees do not include insurance cover for any items stored. You are strongly advised to arrange suitable insurance for the full replacement value of your goods for the entire period of storage, including periods when goods are being moved by a removal company.
6.2 To the fullest extent permitted by law, we exclude all liability for loss or damage to your goods, whether arising from theft, fire, water, vermin, pests, mould, temperature, humidity, or any other cause, unless such loss or damage results from our negligence or deliberate act.
6.3 Where we are liable to you, our total liability for loss or damage to goods, and for any other claims arising out of the Agreement, shall be limited in aggregate to the lower of the actual value of the goods lost or damaged and a specified financial cap that we may notify to you in writing from time to time. Different caps may apply for consumers and business customers.
6.4 We will not be liable for any loss of profits, loss of business, loss of opportunity, or any indirect or consequential losses, whether you are a consumer or a business customer.
6.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
6.6 If we assist with handling, loading, or unloading items, or if we liaise with a removal company on your behalf, this is done as a courtesy and does not alter the limitations of our liability under this Agreement. You remain responsible for supervising any removal company and for ensuring that any handling of goods is safe and appropriate.
7. Customer Obligations and Conduct
7.1 You must comply with all signs and instructions displayed at the Facility or otherwise notified to you, including those relating to health and safety, parking, loading areas, and access times.
7.2 You must not obstruct access ways, loading bays, or fire exits and must ensure that any removal company engaged by you also complies with these requirements. Vehicles must be parked only in designated areas and must not cause nuisance or danger.
7.3 You must not do anything at the Facility that may cause nuisance, damage, or disturbance to us, our staff, or other customers. This includes excessive noise, reckless driving, or improper use of equipment such as trolleys or lifts.
7.4 You are responsible for providing any packing, lifting, or protection materials required to safeguard your goods. We are not responsible for insufficient packing, stacking, or securing of items, whether done by you or a removal company.
8. Waste Regulations and Prohibited Disposal
8.1 You must not leave any rubbish, unwanted items, or waste in the Unit or anywhere else at the Facility. All such items must be removed from the premises by you or by a licensed waste carrier engaged by you.
8.2 You must not dispose of hazardous materials, electrical items requiring special treatment, or any controlled waste at the Facility. This includes but is not limited to chemicals, paints, oils, batteries, fridges, freezers, and electronic equipment that are subject to specific disposal regulations.
8.3 If you or any person acting on your behalf leaves waste or unwanted items at the Facility, we may arrange for their removal and disposal and charge you for all associated costs, including any regulatory fees or penalties we incur.
8.4 You must comply with all applicable environmental and waste management laws and regulations when packing, transporting, and storing your items, including when using a removal or transport company.
9. Right of Lien and Sale of Goods
9.1 We have a contractual lien over any goods stored in your Unit for all amounts you owe to us under the Agreement, including storage fees, interest, and costs of cleaning, repair, or disposal.
9.2 If any sums remain overdue for a period specified in our notices to you, we may deny you access to the Unit and may exercise our right of sale or disposal of some or all of the goods to recover the amounts due, after giving you any notice required by law.
9.3 Any surplus proceeds remaining after deduction of all sums owed to us and any reasonable costs of sale or disposal will be held for you. If you cannot be located within a reasonable time, we may deal with such surplus in accordance with applicable law.
10. Personal Data
10.1 We will process personal data relating to you in accordance with applicable data protection laws. This may include using CCTV at the Facility for security and monitoring, keeping records of access, and retaining your contact and payment details for the purposes of managing the Agreement and complying with our legal obligations.
10.2 We may share your information with third parties where necessary to perform our contract with you, to recover debts, to comply with legal requirements, or where you have authorised a removal company or other third party to act on your behalf in relation to your storage.
11. Changes to these Terms
11.1 We may amend these Terms and Conditions from time to time. If we make changes that materially affect your existing Agreement, we will give you reasonable notice. If you do not agree to the changes, you may terminate the Agreement by giving notice and vacating your Unit before the changes take effect.
12. Governing Law and Jurisdiction
12.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the law of England and Wales.
12.2 If you are a consumer, you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. This means you may bring a claim in the courts where you live if you are resident elsewhere in the United Kingdom, as permitted by law.
12.3 If you are a business customer, you and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter or formation.
13. General Provisions
13.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall remain in full force and effect.
13.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
13.3 You may not transfer your rights or obligations under the Agreement to any other person without our prior written consent. We may transfer our rights and obligations under the Agreement to another organisation as long as this does not materially reduce your rights.
13.4 These Terms and Conditions, together with any written terms set out in your booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings, arrangements, or agreements.
